TenoBet Casino Privacy Policy

At TenoBet Casino, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access our platform at teno.bet, create an account, or use any of our services. We encourage you to read this document carefully. By continuing to use our services, you acknowledge that you have reviewed and accepted the practices described here. Our TenoBet Casino team takes data protection seriously, and we operate in accordance with applicable privacy laws and regulations.

Who We Are

We are operated by Softon LTD, acting as the primary operator of TenoBet Casino. Our licensing is held by Rabocse S.R.L. (registration number 3-102-904216), a company incorporated in Costa Rica, operating under the licence issued by the Government of Anjouan. When you interact with our platform — whether for tenobet sports betting, casino games, or account management — it is these entities that act as the data controllers responsible for your personal information.

Information We Collect

When you register, deposit, play, or contact us, we collect various categories of personal data. Our TenoBet platform gathers this information to ensure the smooth delivery of services, protect your account, and comply with our legal obligations.

Personal Identification Data

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Government-issued ID documents submitted during KYC verification
• Username and passwordamp; credentials used at tenobet casino login

Financial and Transaction Data

• Payment method details (card numbers masked, e-wallet IDs, crypto wallet addresses)
• Deposit and withdrawal history, including tenobet withdrawal requests
• Transaction amounts, currencies, and timestamps

Technical and Behavioural Data

• IP address, browser type, device identifiers, and operating system
• Pages visited, session duration, games played, and bonus activations
• Cookies and similar tracking technologies (see our Cookie section below)

How We Use Your Data

We use the information we collect to operate and improve our services across TenoBet Casino online. Specifically, we process your personal data for the following purposes:

• To create and manage your account, including verifying your identity before processing any tenobet withdrawal
• To process deposits and withdrawals through supported payment methods including Visa, Mastercard, Skrill, Neteller, and cryptocurrency
• To award and manage promotions such as the tenobet casino bonus, welcome offers, and weekly cashback
• To operate customer support available 24/7 via live chat and email
• To detect, prevent, and investigate fraudulent activity, money laundering, and other violations of our Terms and Conditions
• To comply with our regulatory obligations under the Anjouan licence and applicable anti-money-laundering legislation
• To send you relevant communications about your account, security updates, or promotional offers (where you have consented)
• To improve the usability of our teno bet online casino platform based on aggregated behavioural data

Legal Basis for Processing

We process your personal data on the following legal grounds depending on the nature of the processing activity:

• Contract performance: We need your data to fulfil our obligations when you register and use tenobet casino services
• Legal obligation: We are required by law to verify your identity, retain transaction records, and report suspicious activities
• Legitimate interests: We process certain data to secure our platform, prevent fraud, and improve our online casino tenobet experience
• Consent: Where you have given explicit consent, we may process your data for marketing purposes — you can withdraw this consent at any time

Cookies and Tracking Technologies

Our TenoBet platform uses cookies and similar technologies to ensure the proper functioning of our website, remember your preferences, and analyse traffic patterns. We use strictly necessary cookies that cannot be disabled, as well as optional analytics and marketing cookies that you may manage through your browser settings or our cookie consent tool. By continuing to use teno bet casino, you consent to our use of cookies in accordance with this policy. We do not use cookies to collect sensitive personal information beyond what is necessary for operational purposes.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers to facilitate our operations at TenoBet Casino. These include:

• Payment processors and banking partners to handle transactions
• Game software providers such as Pragmatic Play, NetEnt, Microgaming, and others who power our casino tenobet library
• KYC and identity verification service providers
• Fraud prevention and cybersecurity vendors
• Regulatory authorities and law enforcement bodies when required by law

We require all third parties to respect the security of your data and to handle it in accordance with applicable privacy laws. We do not permit our partners to use your personal data for their own independent purposes.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. Financial and identity records are typically retained for a minimum of five years in compliance with anti-money-laundering regulations. When data is no longer required, we securely delete or anonymise it in line with our internal data management procedures.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by our TenoBet Casino platform:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may request that we correct inaccurate or incomplete data
• Right to erasure: You may request deletion of your data where it is no longer necessary for the purposes for which it was collected
• Right to restriction: You may ask us to limit how we process your data in certain circumstances
• Right to data portability: You may request a copy of your data in a structured, machine-readable format
• Right to object: You may object to processing based on our legitimate interests or for direct marketing purposes

To exercise any of these rights, please contact our support team via the live chat on teno.bet or by email. We will respond to all verified requests within a reasonable timeframe. Please note that certain requests may be subject to legal limitations — for example, we cannot delete data we are legally required to retain.

Data Security

We implement robust technical and organisational security measures to protect your personal data from unauthorised access, loss, or disclosure. Our TenoBet Casino infrastructure uses SSL encryption across all data transmissions, and access to personal information is restricted to authorised personnel only. While we take every reasonable precaution, no online system can be guaranteed completely secure, and we encourage you to protect your tenobet login credentials and never share your passwordamp; with anyone.

Children and Minors

Our services are strictly intended for adults aged 18 or over. We do not knowingly collect personal data from minors. If we become aware that a person under the age of 18 has registered on our platform, we will immediately suspend the account and delete any associated personal data. If you believe a minor has accessed our tenobet casino online services, please contact us immediately so we can take appropriate action.

Restricted Jurisdictions

We do not offer our services to residents of FATF-blacklisted or internationally sanctioned countries, including but not limited to Iran and North Korea. If you access our platform from a restricted jurisdiction, we are not able to process your data in connection with account registration or gameplay, and any such data collected will be deleted.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you via email or through a prominent notice on our teno bet casino website. We encourage you to review this page periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data at TenoBet Casino, please reach out to our support team. We are available 24/7 through live chat on teno.bet and respond to email enquiries as promptly as possible. We are dedicated to resolving any privacy-related concerns in a transparent and timely manner.